Help Agencies & agents
Agency and agent guide
How agency owners, agency admins and agents run their listings, team and plan on OurHouse.
The guide follows the sidebar menu in the app, section by section, so the page for any menu item is easy to find. Start at the top if you're new.
Getting started
Agency menu
- Dashboard The agency dashboard: the setup guide for new agencies, your figures, appraisal leads, recent branches and agents, and quick actions.
- All Properties Searching every property on OurHouse, and claiming the ones you're the listing agent for.
- Our Properties Every listing claimed or added by agents across your agency: finding one, its boost line, managing agents' listings and plan limits.
- Our Agents Inviting agents to your agency, assigning them to a branch, seeing their public details at a glance, and removing them.
- Team Who can run your agency: what admins can do, what only the owner can do, and how to add an admin.
- Appraisal leads Appraisal requests from homeowners in the suburbs you cover: how leads are shared out, turning them on, and working them.
- Branches Adding, editing and removing your agency's offices, the contact details buyers see for each, and branch limits on your plan.
- Plan & billing Agency plans: branch, agent and listing limits, monthly boosts, Spotlights and leads, and managing or ending your subscription.
- Settings Your agency's public identity: the name, logo, brand colour and details buyers see on your agency page and listings.
Agent menu
- Dashboard The agent dashboard: your photo, figures for your listings, your recent listings and shortcuts to common jobs.
- My Properties Adding, importing and editing your listings, open homes, and marking a listing sold.
- Settings Your public agent profile: photo, expertise, links and contact preferences.
Listing tools
- Insights and buyer tools Listing insights, the weekly vendor report, boosts, Spotlight, messaging watchers, and open-home check-in.
- Public profiles and reviews What buyers see on your agency and agent pages, contact details, and reviews.
- Your account Your personal account settings as an agent or admin: the account menu, notifications for agencies, and your login vs agent profile.