FAQ — calm clarity

Questions answered without the hype.

Browse the essentials for buyers, agents, and agencies. Everything here links back to how we’re building the product responsibly.

Getting started

Answers that keep things moving.

How do I begin with OurHouse? +

Create a free account, add two watchlists, and start tagging properties. You can upgrade anytime without losing your setup.

What is the testing banner about? +

We are building in public, so expect subtle refinements. When you notice anything odd, drop us a note so we can adjust before it reaches production.

Watching & alerts

Answers that keep things moving.

Do I need to keep multiple tabs open? +

No. OurHouse keeps every notification and note inside your watchlists, so you can close tabs and still see updates in the app.

How often do alerts arrive? +

Paid plans have near-immediate updates for price, status, and agent notes. Free plans receive a weekly digest and need to refresh manually for real-time info.

Agency & collaboration

Answers that keep things moving.

Can teams share a single workspace? +

Yes. Shared watchlists, notes, and roles keep agents aligned, and invite codes determine who can edit versus view.

What governance exists for agencies? +

Agency admins manage billing, invites, and private note visibility. Everyone sees a clear audit trail for changes.